1) Who we are
Vigeo Plus LTD, trading as Vigeo+, is the controller responsible for personal data collected through this website and our pre-launch waitlist.
Company: Vigeo Plus LTD trading as Vigeo+
Registered in: England and Wales
Company number: 16707399
Registered office: Lytchett House, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FA
Website: vigeoplus.com
Email: support@vigeoplus.com
You have the right to make a complaint at any time to the UK Information Commissioner’s Office (ICO). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us first.
2) What this policy covers
This policy applies to personal data processed when you:
- visit or interact with our website;
- join our pre-launch waitlist via an email signup form; and/or
- contact us by email.
Our website is not directed at children under 13 and we do not knowingly collect personal data from children under 13. If you believe a child has provided personal data to us, please contact us and we will take appropriate steps to delete it.
3) The personal data we collect
A) Waitlist information you provide
When you join the waitlist, we collect:
- Email address
- Any optional information you choose to submit via the form, for example a first name.
B) Website and technical information collected automatically
When you visit the website, our systems and service providers may process technical data such as:
- IP address
- device type, operating system, and browser where available
- pages requested and date/time of requests
- referring page or URL where available
This information is generally used for operating the website, maintaining security, troubleshooting, and protecting the website against abusive traffic.
C) Messages you send us
If you contact us by email, we collect your email address and the content of your message, including any information you choose to share with us.
Important note: no accounts
At this pre-launch stage, we do not provide user accounts on this website. We do not collect usernames or passwords through the site.
4) How we use your personal data and our lawful bases
UK data protection law requires that we have a lawful basis for using your personal data. We use the following lawful bases depending on the activity:
Waitlist emails
What we do: store your email address so we can send pre-launch and launch-related emails, such as early access, launch timing, and product updates.
Lawful basis: Consent. You can unsubscribe at any time.
Website operation and security
What we do: operate, secure, and maintain the website, including troubleshooting and protection against abusive or fraudulent traffic.
Lawful basis: Legitimate interests in running a secure and reliable website.
Responding to enquiries
What we do: respond to messages you send us and keep appropriate records of communications.
Lawful basis: Legitimate interests in administering communications and support.
If you have questions about the lawful basis we rely on for a specific processing activity, contact us at support@vigeoplus.com .
5) Marketing preferences and opting out
If you join our waitlist, we will send you emails related to our launch and updates. You can opt out at any time by using the unsubscribe link included in our emails, or by contacting us at support@vigeoplus.com .
We do not sell your personal data.
If you unsubscribe, we may keep a minimal record of your email address on a suppression list to ensure we respect your request and do not email you again.
8) International transfers
Some of our service providers may process personal data outside the UK. Where required, we use appropriate safeguards to protect personal data when it is transferred internationally.
9) How long we keep your data
We keep personal data only as long as necessary for the purposes described in this policy:
- Waitlist data, including email address: kept until you unsubscribe or ask us to delete it, unless we need to retain a minimal suppression record to respect your opt-out request.
- Email communications and support messages: kept for as long as needed to respond and maintain appropriate records of correspondence.
- Security and technical logs: retained for a limited period consistent with security and operational needs.
To request deletion of your waitlist email, contact support@vigeoplus.com from the same email address you used to join the waitlist, or include enough information for us to locate your record.
10) Security
We use appropriate technical and organisational measures designed to protect personal data. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
11) Your rights under UK GDPR
Depending on your circumstances, you may have the right to:
- request access to your personal data
- request correction of inaccurate data
- request deletion of your data
- object to or restrict certain processing
- request data portability where applicable
- withdraw consent at any time where we rely on consent
To exercise your rights, contact us at support@vigeoplus.com . We may ask for information to verify your identity.
12) Third-party links
Our website may contain links to third-party sites. If you follow a link to a third-party website, their policies apply and we are not responsible for their privacy practices.
13) Changes to this policy
We may update this policy from time to time. The “Last updated” date at the top shows when changes were made. If changes are material, we may provide additional notice where appropriate.
Pre-launch note
This policy reflects our current pre-launch setup, which is waitlist only. When we launch sales, we will update this policy to cover checkout/order records, customer support relating to purchases, and any additional service providers involved in fulfilment and payments. If we introduce subscriptions later, we will update this policy again to reflect subscription management.