Privacy Policy

1) Who we are

Vigeo Plus LTD is the controller responsible for personal data collected through this website and our pre-launch waitlist.

You have the right to make a complaint at any time to the UK Information Commissioner’s Office (ICO). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.

2) What this policy covers

This policy applies to personal data processed when you:

• visit or interact with our website; and/or
• join our pre-launch waitlist via an email signup form; and/or
• contact us by email.

Our website is not directed at children under 13 and we do not knowingly collect personal data from children under 13. If you believe a child has provided personal data to us, please contact us and we will take appropriate steps to delete it.

3) The personal data we collect

A) Waitlist information (what you provide)

When you join the waitlist, we collect:

• Email address
• Any optional information you choose to submit via the form (for example, a first name)

B) Website and technical information (collected automatically)

When you visit the website, our systems and service providers may process technical data such as:

• IP address
• device type, operating system and browser (where available)
• pages requested, date/time of requests
• referring page/URL (where available)

This information is generally used for operating the website, maintaining security, troubleshooting, and protecting the website against abusive traffic.

C) Messages you send us (support)

If you contact us by email, we collect your email address and the content of your message, including any information you choose to share with us.

Important note (no accounts)

At this pre-launch stage, we do not provide user accounts on this website. We do not collect usernames or passwords through the site.

4) How we use your personal data (and our lawful bases)

UK data protection law requires that we have a lawful basis for using your personal data. We use the following lawful bases depending on the activity:

If you have questions about the lawful basis we rely on for a specific processing activity, contact us at support@vigeoplus.com.

5) Marketing preferences and opting out

If you join our waitlist, we will send you emails related to our launch and updates. You can opt out at any time by using the unsubscribe link included in our emails, or by contacting us at support@vigeoplus.com.

We do not sell your personal data.

If you unsubscribe, we may keep a minimal record of your email address on a suppression list to ensure we respect your request and do not email you again.

6) Cookies and similar technologies

Cookies and similar technologies may be used to operate the site and help maintain security.

What we use now

At this time, we only use cookies (or similar technologies) to the extent necessary to:

• deliver core website functionality; and
• protect the site against abusive traffic and security threats.

What we do not use right now

We do not use advertising cookies, targeting pixels, or behavioural advertising technologies at this time.

If we add analytics later

If we add analytics cookies or similar technologies in future, we will update this policy and provide cookie controls and (where required) ask for your consent before placing non-essential cookies.

Browser controls

You can also control cookies through your browser settings. Disabling certain cookies may cause parts of the site to stop working properly.

7) Who we share personal data with

We share personal data only with trusted service providers where necessary to operate the website and waitlist. These providers are required to protect your data and process it under our instructions.

Cloudflare (hosting, security, waitlist processing/storage)

We use Cloudflare to host and secure our website. Our waitlist form is handled by Cloudflare Pages Functions, and waitlist emails are stored in Cloudflare KV. Cloudflare may also process technical data (such as IP address and request metadata) as part of providing and protecting the website.

Microsoft Outlook (manual email sending)

We use Microsoft Outlook to send waitlist emails manually and to manage email communications. This means your email address and our communications with you are processed and stored within Microsoft’s email systems.

Legal requirements

We may disclose personal data if required by law, regulation, legal process, or to protect our rights and users (for example, to address fraud or security issues).

8) International transfers

Some of our service providers may process personal data outside the UK. Where required, we use appropriate safeguards to protect personal data when it is transferred internationally.

9) How long we keep your data (retention)

We keep personal data only as long as necessary for the purposes described in this policy:

• Waitlist data (email address): kept until you unsubscribe or ask us to delete it (unless we need to retain a minimal suppression record to respect your opt-out request).
• Email communications (support): kept for as long as needed to respond and maintain appropriate records of correspondence.
• Security/technical logs: retained for a limited period consistent with security and operational needs.

To request deletion of your waitlist email, contact support@vigeoplus.com from the same email address you used to join the waitlist (or include enough information for us to locate your record).

10) Security

We use appropriate technical and organisational measures designed to protect personal data. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

11) Your rights (UK GDPR)

Depending on your circumstances, you may have the right to:

• request access to your personal data
• request correction of inaccurate data
• request deletion of your data
• object to or restrict certain processing
• request data portability (where applicable)
• withdraw consent at any time (where we rely on consent)

To exercise your rights, contact us at support@vigeoplus.com. We may ask for information to verify your identity.

12) Third-party links

Our website may contain links to third-party sites. If you follow a link to a third-party website, their policies apply and we are not responsible for their privacy practices.

13) Changes to this policy

We may update this policy from time to time. The “Last updated” date at the top shows when changes were made. If changes are material, we may provide additional notice where appropriate.